Terms & Conditions
Effective date: October 19th, 2025
These Terms & Conditions (the "Terms") govern your access to and use of in2clicks.io and any related apps, APIs, websites, products, and services (collectively, the "Service") operated by in2clicks.io ("Company," "we," "us," or "our"). By creating an account, purchasing credits, or otherwise using the Service, you agree to be bound by these Terms.
If you do not agree to these Terms, do not access or use the Service.
1. Overview of the Service
in2clicks.io provides audio/video transcription and related processing features. You can upload supported media files (e.g., mp3, mp4, m4a, wav) to obtain machine-generated transcripts.
Unless required for troubleshooting or legal obligations, source files and generated transcripts are deleted within 24 hours of processing completion (see §9 for details and exceptions).
Accuracy notice. Transcriptions are generated by automated systems and may contain errors or omissions. You are solely responsible for reviewing, correcting, and relying on results.
2. Eligibility
You must be at least the age of majority in your jurisdiction and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
3. Accounts & Security
3.1 Account registration.
You must provide accurate, current information and keep it updated. You are responsible for all activity under your account.
3.2 Credentials.
Keep your credentials confidential. Notify us immediately at support@in2clicks.io of any unauthorized use or security incident.
3.3 Multi‑factor authentication (optional).
We may offer or require additional authentication methods.
4. Purchases, Credits & Pricing
4.1 Credits (time top‑ups).
Usage is sold as time‑based credits ("Credits"): 1 hour, 5 hours, or 20 hours. One (1) hour equals sixty (60) minutes of processed audio duration (rounded up to the nearest chunk). Credits are deducted as we process your files.
4.2 Pricing & taxes.
Prices are shown at checkout and may change prospectively. You are responsible for any applicable taxes, duties, or fees.
4.3 Payments.
We use third‑party payment processors, including Stripe, to process payments. By purchasing, you agree to Stripe's terms and policies. We do not store full payment card details on our systems.
4.4 No refunds
unless required by law or explicitly stated otherwise in writing. Abuse, chargebacks, or suspected fraud may result in suspension or termination (§14).
4.5 Expiration.
Unless required by law, Credits expire 12 months from purchase if unused.
4.6 Promotions & beta features.
Promotional credits or beta access may be subject to additional terms and may be modified or discontinued at any time.
5. Acceptable Use
You agree not to:
- Upload or process content that is illegal, infringing, or that you lack rights to use.
- Violate privacy, publicity, or IP rights; or submit content containing personal data without a lawful basis and necessary notices/consents.
- Use the Service for child sexual abuse material, exploitation, extremist propaganda, or other prohibited content.
- Attempt to reverse engineer, interfere with, or abuse the Service/APIs, including rate limits or security features.
- Use the Service to develop competing datasets or models without our prior written consent.
We may remove content, restrict features, or suspend accounts for suspected violations.
6. Your Content & License to Us
6.1 Ownership.
You retain ownership of audio/video files, transcripts, and other content you submit ("User Content").
6.2 License.
Solely to operate, maintain, and improve the Service, you grant us a worldwide, non‑exclusive, royalty‑free license to host, process, transcode, and display User Content, including through our subcontractors and cloud providers.
6.3 Feedback.
If you provide feedback or suggestions, we may use them without restriction or compensation.
7. Third‑Party Services & AI Providers
7.1 Processors.
We may use cloud hosting and AI services (e.g., automatic speech recognition, LLM models) to deliver the Service. Your use is also subject to the terms and policies of those providers.
7.2 Data transfers.
Data may be processed and stored in countries other than your own. By using the Service, you consent to such transfers to the extent permitted by law.
7.3 No high‑risk use.
The Service is not designed for life‑critical, safety‑critical, or mission‑critical uses.
8. Intellectual Property
8.1 Our IP.
The Service, including software, code, interfaces, design, and branding, is owned by us or our licensors and is protected by IP laws. Except for the rights expressly granted to you in these Terms, we reserve all rights.
8.2 Trademarks.
in2clicks.io names and logos are our trademarks. You may not use them without our written permission.
9. Data Handling, Privacy & Retention (GDPR/UK GDPR)
9.1 Privacy Policy.
Our Privacy Policy explains how we collect and use personal data. It is incorporated by reference into these Terms.
9.2 Roles under data protection law.
For Customer Content you upload for transcription (audio/video and resulting transcripts), you are the Controller (or Processor to your own controller) and we act as your Processor (or Sub‑processor). For Service Data we need to run your account and the Service (e.g., account details, billing, support communications, security logs), we are the Controller.
9.3 Lawful bases (Art. 6 GDPR).
We process personal data only where a lawful basis applies, including: (a) contract necessity (to provide the Service and support), (b) legitimate interests (e.g., to secure and improve the Service, prevent abuse) balanced against your rights, (c) legal obligation (e.g., tax, compliance), and (d) consent where required (e.g., certain cookies/marketing, if any). Where we rely on consent, you may withdraw it at any time.
9.4 Instructions.
As Processor, we process Customer Content only on your documented instructions as set out in these Terms and the Data Protection Addendum (DPA) (see §22), including with respect to international transfers and sub‑processing.
9.5 Retention.
Source media and generated transcripts are typically deleted within 24 hours after processing completes. Retention may be extended when: (a) you request support or re‑processing; (b) required to comply with law or enforce our agreements; or (c) necessary for system integrity and abuse prevention. You control the retention of Customer Content you export/download. Service Data is retained for as long as needed for the purposes described above and then deleted or anonymized.
9.6 Backups & logs.
Routine backups and system logs may persist beyond the 24‑hour window but are subject to scheduled deletion. Backups are not used for routine processing and are securely overwritten on a rolling basis.
9.7 Security (Art. 32 GDPR).
We implement appropriate technical and organizational measures, including encryption in transit, access controls, least‑privilege administration, and segregated environments. No system is 100% secure; you are responsible for maintaining local copies of outputs and for safeguarding your account.
9.8 Children's data.
The Service is not directed to children under the age of 16 (or the age of digital consent where higher). Do not upload children's personal data unless you have a valid legal basis and all required consents/authorizations.
9.9 Data subject rights.
Depending on your location, you may have rights to access, rectify, erase, restrict, object, and data portability, and not to be subject to decisions based solely on automated processing with legal or similarly significant effects. Requests may be sent to privacy@in2clicks.io. Where we act as Processor, we will forward requests to the relevant Controller and assist them as required by the DPA.
9.10 International transfers.
We may transfer personal data outside the EEA/UK to countries that may not provide the same level of protection. Where we do so, we implement appropriate safeguards, such as the EU Standard Contractual Clauses (SCCs) (Modules 2/3 as applicable) and, for UK transfers, the UK Addendum or IDTA, plus supplementary measures where necessary.
9.11 Sub‑processors.
We use vetted sub‑processors (e.g., cloud hosting and AI providers) to deliver the Service. We enter into written agreements imposing data protection obligations no less protective than our DPA. We maintain a list of current sub‑processors and will provide notice of changes as set forth in the DPA, allowing you to object on reasonable grounds.
9.12 Audit & assistance.
We will provide information reasonably necessary to demonstrate compliance and will assist you with DPIAs and consultations to the extent required by law and proportionate to the Service.
9.13 Breach notification.
In the event of a personal data breach affecting Customer Content, we will notify you without undue delay after becoming aware of it and provide information required by applicable law.
10. Service Availability & Support
10.1 Availability.
We strive for high availability but do not guarantee uninterrupted or error‑free operation. Maintenance, updates, or provider outages may affect availability.
10.2 Support.
Contact support@in2clicks.io for assistance. Support is provided on a commercially reasonable basis.
10.3 Changes.
Features may change, be limited, or discontinued at any time with or without notice.
10.4 Incident response & breach notice.
We maintain an incident response program. Where a personal data breach occurs, we will notify affected Controllers without undue delay per §9.13 and applicable law.
11. Warranties & Disclaimers
THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ACCURACY OF TRANSCRIPTIONS. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING OUTPUTS BEFORE USING THEM.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUPPLIERS OR PROCESSORS ARE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.
13. Indemnification
You will defend, indemnify, and hold us harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your User Content, or your breach of these Terms or applicable law.
14. Suspension & Termination
We may suspend or terminate your access immediately for suspected violations of these Terms, legal demands, non‑payment, chargebacks, fraud, or risks to the Service or others. You may stop using the Service at any time. Upon termination, your right to access the Service ceases, and we may delete your data per §9.
15. Dispute Resolution; Governing Law
15.1 Governing law.
These Terms are governed by the laws of Czech Republic, without regard to conflict‑of‑laws rules.
15.2 Venue.
Claims will be brought exclusively in the courts located in Prague, Czech Republic, and you consent to their jurisdiction.
15.3 Arbitration (optional).
Alternatively, the parties may agree in writing to binding arbitration. Class actions and jury trials are waived to the extent permitted by law.
15.4 Injunctive relief.
Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect IP or confidential information.
16. Changes to the Terms
We may update these Terms from time to time. Material changes will be posted on the Service with an updated effective date. Your continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service and, if applicable, request closure of your account.
17. Notices
Notices to you may be provided via the Service, email, or other reasonable means. Notices to us must be sent to legal@in2clicks.io with a copy to Prague, Czech Republic (Attn: Legal).
18. Export & Sanctions Compliance
You represent that you are not located in, and will not use the Service from, any jurisdiction embargoed by {Your Country}, the U.S., U.K., or EU, and you are not on any restricted‑party list. You will comply with all applicable export control and sanctions laws.
19. Consumer Rights
Nothing in these Terms is intended to limit non‑waivable consumer rights under applicable law. If you are an EU/UK consumer, you may have additional rights regarding digital content, withdrawal, and defect remedies.
20. Miscellaneous
- Entire agreement. These Terms (and any referenced policies, including the DPA) are the entire agreement between you and us regarding the Service.
- Language. These Terms may be provided in multiple languages for convenience; the English version controls in case of conflict.
- Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Severability. If any provision is unenforceable, the remainder remains in effect.
- No waiver. Failure to enforce any provision is not a waiver.
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
21. Data Protection Addendum (DPA)
21.1 Incorporation.
Where you process personal data using the Service, the in2clicks.io Data Protection Addendum (including SCCs/UK Addendum as applicable) is incorporated by reference and governs our Processor obligations. In case of conflict between these Terms and the DPA regarding personal data processing, the DPA controls.
21.2 Sub‑processor list & updates.
We will maintain an up‑to‑date list of sub‑processors used for the Service and provide notice of any intended changes in accordance with the DPA.
21.3 Data location & transfers.
International transfers are governed by §9.10 and the DPA.
22. Cookies & Similar Technologies
22.1 Essential cookies.
We may use cookies or similar technologies that are necessary for the Service to function (e.g., authentication, security, load balancing).
22.2 Non‑essential cookies/analytics.
Where we use analytics or marketing cookies, we will obtain consent where required and provide controls to manage your preferences.
22.3 Device data.
We may collect device and usage information to secure and improve the Service, consistent with our Privacy Policy.
23. Contact
Alexey Puznyak
Email: support@in2clicks.io
Address:
158 00,
Harmonicka 1-1379,
Prague,
Czech Republic
If you have questions about these Terms, please contact us.